Better ways of working and new tools your team actually uses, not just installs.
ADDIEflex turns what’s in your head into clear SOPs, job aids, training, and change plans your people will actually use. We work with owners and teams at trades, service businesses, and technology firms.
Prosci Certified Change Management Practitioner and Certified Scrum Master, with 20+ years in training and change management.
Our approach: instructional design paired with change management, in a flexible loop
- AnalyzeFind the gap and create awareness of the required change
- DesignPlan the learning and create the desire for change
- DevelopBuild the materials that elevate knowledge
- ImplementRoll it out and build the ability to work the new way
- EvaluateCheck it worked and reinforce the change
- Learn, adjust, repeat
Where we help
Built for owners and operations leaders at trades, service businesses, and technology firms that are growing faster than their processes.
Too much depends on you
Your best person is out, and nobody else knows how to close the job, answer that customer, or run that process the way you do.
What we do: document it as SOPs and job aids so anyone can follow it.
Onboarding takes too long
New hires learn by shadowing and guessing, so it takes months to become productive and quality depends on who trained them.
What we do: build structured onboarding with 30-60-90-day plans and practice built in.
Tools nobody uses
You paid for the software or AI tool, and the team still works the old way, so you pay for the tool and the workaround.
What we do: plan the rollout, train the team, and check usage after launch.
Processes live in heads
Everyone does the work a little differently, so mistakes repeat and you can’t improve what isn’t written down.
What we do: map how work is really done and write it in plain language.
Services
Whatever the need, I start by diagnosing how your business works, then manage the project from requirements through adoption. Build work that calls for specialists, such as web design or AI agent development, is delivered by vetted specialists, so you have one point of contact.
Run better
SOPs and documented procedures
We capture how work is done today and turn it into clear, current, step-by-step procedures your team can follow.
Training and onboarding
Role-based training programs and onboarding paths that get new and existing staff up to speed consistently.
Job aids and how-to videos
Checklists, quick-reference guides, and short walkthrough videos that support people at the moment they need them.
Change management and rollout planning
Communication, readiness, training, and reinforcement plans so a new process or system sticks.
Automate
Technology and AI adoption
Hands-on support for choosing a workflow, training the team, and checking usage after launch. For organizations ready to go further, we help build an AI Center of Excellence: clear ownership, guidelines for responsible use, a short list of approved tools and use cases, and training so good ideas spread across the team.
AI agents and workflow automation
We define the use cases and requirements, work alongside a specialist on the build, and train your team so the agent or automation actually gets used.
Grow
Websites and online presence
We clarify what your site needs to do for customers, bring in a specialist designer and developer for the build, and make sure your team can run it afterward.
Marketing and lead generation
We look at how customers find you today, set a practical plan, and bring in specialists for campaigns, content, or video, with your team trained to keep it going.
How it works
Start with a free conversation. Pay only when you want deeper planning, and see a fixed price before project work begins.
Free discovery call
We talk through where your business depends too much on you or a few key people, what’s slowing onboarding or customer results, and where training, documented procedures, or AI could save you time. You leave with clear next steps, whether or not we work together.
Book a free callRoadmap & Scoping Session
We build on your discovery call, fill in the gaps, and agree on the approach and phases. You receive a high-level roadmap and a draft statement of work for the recommended next phase. Detailed role and process mapping is a separate phase, scoped and priced in that statement of work.
This session is booked by invitation after your discovery call. I’ll send you the link.
Fixed-price project
Once the scope is clear, you get a fixed price for the work: SOPs, training, job aids, change plans, or adoption support. Specialist build work, such as a website or AI agent, is delivered by vetted specialists who contract and price directly with you. Straightforward projects can go from the discovery call straight to a proposal.
Global experience, sized for your business
I’ve worked inside global operations, where small inefficiencies add up fast. That experience helps me see what lets a growing business scale without chaos: clear processes, trained people, and tools that actually get used. Client names are withheld for confidentiality.
People whose work I’ve analyzed include payroll specialists, HR and benefits teams, finance staff, workflow architects, lenders, realtors, sales teams, executives, field technicians, and channel partners.
How an order becomes a paid invoice
I mapped how sales, finance, and HR work together before new systems went in. The job aids and playbooks that followed made rollouts 30% more consistent.
What this means for you: fewer handoff errors and a team that knows who does what.
From the field to the back office
I followed work from field technicians, including how work orders are submitted, to the teams that process and approve it, then turned what I learned into procedures and training.
What this means for you: job tickets, invoicing, and training that match how your crews really work.
Tools built around real tasks
I wrote the use cases for a cybersecurity platform by starting with what each person needs to do, so the rollout matched real priorities instead of a feature list.
What this means for you: new tools set up around your people’s daily work, so they get used.
Customers and sales teams
I led a workshop that produced 763 data points from 82 participants and 10 customer personas, and trained sales teams and executives on new CRM software.
What this means for you: a clearer picture of your customers and a sales team that knows how to use the tools you pay for.
As a serial business owner, I know what it’s like to wear many hats to meet customer demand. I’m passionate about what I offer, and I know the efficiencies from better processes and systems can improve business results. I begin with the end user in mind, then build the SOPs, training, and change plan around the people doing the work.
About ADDIEflex
ADDIEflex, LLC is a remote-first consulting practice led by Kimberly Hill, Principal Consultant. The name comes from ADDIE, the instructional design model (analyze, design, develop, implement, evaluate), made flexible for businesses that don’t have a training department. Unlike the original one-way version, our cycle loops back, so we adjust as we learn. ADDIEflex pairs it with a change management lifecycle, so each phase builds awareness, desire, knowledge, ability, and reinforcement, and the work doesn’t stop at delivering materials.
Kimberly has spent 20+ years leading enterprise programs and building training for technology partners and regulated industries, with a national and international footprint. ADDIEflex brings the same approach to growing companies. Kimberly is a Prosci Certified Change Management Practitioner and Certified Scrum Master, holds an M.A. in Educational Technology, and is a serial business owner, so she knows what it is like to wear every hat.
Contact
Email kimberly@addieflex.com, or book a time directly.
Based near Houston, Texas, and working with clients across the U.S.
Booking and refund policy
This applies to the paid Roadmap & Scoping Session. The discovery call is free.
Payment
Sessions are paid in full at the time of booking.
Rescheduling
You can reschedule for free up to 24 hours before your session using the link in your confirmation email.
Cancellations
Cancellations made at least 24 hours in advance receive a full refund. Cancellations within 24 hours, or missed sessions, are not refunded.
If I need to reschedule
I’ll offer you a new time or a full refund.
Terms and privacy
Scope
Sessions provide advice and guidance based on the information you share. Results depend on your business and how recommendations are applied, and ADDIEflex can’t guarantee specific outcomes. Project work is governed by a written agreement and statement of work. Specialist work, such as web design or AI agent development, is contracted directly between you and the specialist. ADDIEflex coordinates and may receive a referral or coordination fee, which will be disclosed to you in advance.
Privacy
When you book, our scheduling provider collects the details you enter: name, email, phone (optional), company, role, industry, company size, and your notes. We use them to schedule, prepare for, and follow up on your session, and we don’t sell them. Payments are handled by our payment processor, and ADDIEflex doesn’t see or store your full card number. To ask about or delete your information, email kimberly@addieflex.com.